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How aec 365 Handles Your Personal Information

Your account data belongs to you, and we treat it that way. This policy covers what we collect when you open an account, deposit via bKash, Nagad or Rocket, and use our platform — and exactly how we protect it.

Account Data ProtectionPayment PrivacyYour Right to AccessData Retention Policy
aec 365 How aec 365 Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification tied to your registered mobile number. We flag unusual login attempts and may require re-verification before processing a withdrawal.

Data Retention

Active account data is retained while your account is open. After closure, we keep records only as long as required by applicable law or to resolve any outstanding disputes.

Requesting Changes

You can request a copy of your personal data or ask us to correct inaccurate details by contacting support. Deletion requests are handled subject to our legal retention obligations.

PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data access or deletion request to our support address. We respond to privacy queries within a reasonable timeframe during business hours.
Live Chat Open the chat window from any page on aec 365 to speak with our support team directly about your account data or privacy concerns.
Account Settings Some data preferences — like communication opt-outs — can be managed directly from your account settings without contacting support.

Common Questions About Your Privacy

We collect your name, contact details, and the mobile wallet information you provide — such as your bKash or Nagad number — to verify your identity and process transactions.

No. Your wallet identifiers are used only to process your deposits and withdrawals. We do not share them with advertisers or unrelated third parties under any circumstances.

Contact our support team via live chat or email with your account details and a data access request. We will respond and provide your data within a reasonable timeframe.

Yes. You can submit a deletion request through support. We will action it subject to any legal retention requirements that apply to your account records.

We use cookies for session management and platform analytics. You can adjust or block cookies through your browser settings, though some features may not work correctly without session cookies.

This policy applies to all account holders. Access and eligibility depend on your local law and eligible regions. You are responsible for confirming that your use is permitted under applicable Bangladesh law.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.